Latest Practice News: Changes to the Appointments System
Nationally, an increasing number of patients with complex needs are being cared for in general practice. This means that at Staffa Health we need to look for new ways to give people the care they need, when they need it.
Over the last few months we have assessed our ability to respond to patient requests for appointments. In assessing the service we offer, new ideas have been developed to respond to our patients’ needs.
From the 17th November 2014 we will be trialling two changes to the appointment system by offering patients:
• Urgent same day appointments instead of patients going through the triage system.
• Telephone consultations.
The aim of the new system is to ensure that the patients with the greatest medical need are seen quickly, and to give patients a more convenient service. For more information on the changes please click here