Patient Access - Click here for online services
Out of Hours Service: 111 More telephone numbers

Patient Information

Registrations

Registration with Staffa Health entitles you to the services within all four practices. If you would like to register please ask our staff on reception to provide you with the necessary documents.

Named GP at Staffa Health

From 31st March 2016 GP practices in England are required to provide all patients with a named GP who is responsible for patients’ overall care at the practice. Your named GP will be recorded on our patient administration system. This does not prevent you from seeing any GP in the practice and you should continue to book appointments with the clinician of your choice. You do not need to take any further action, but if you have any questions, or wish to discuss this further with us, please contact us at the surgery. If you wish to know who your named GP or you have a preference as to which GP it is, please let us know. We will make reasonable efforts to accommodate this request.

Appointments

An appointment is needed for most of our services. Trained receptionists at each surgery will guide you to the right service in complete confidence. It is helpful if you can give as much information as possible when booking an appointment as this allows staff to discuss the available alternatives with you, and to ensure that you get the best care. We try to offer the length of consultation that suits each individual circumstance. To enable us to do this we rely on patients to make their needs clearly known to us.

Extended Opening Hours

We have extended opening times to 8pm on a Tuesday and Thursday evening and also Saturday morning. These extra services are for pre-booked non urgent doctor appointments only. Our aim is to improve access for people who cannot come to surgery in regular working hours.

Visiting at Home

We conform to the national policy on home visits, which is to offer this service only for those who are too unwell to come to surgery. Generally speaking, the home environment is less suitable than the surgery for carrying out examination and diagnosis. For this reason, the doctor will decide whether telephone advice, attendance at surgery or a home visit is the best course of action. A similar policy applies to the out of hours service.

Patient Services/Clinics

At Staffa Health we offer a full range of services for our patients, which include:

  • Anticoagulant monitoring and dosing - provided in-house
  • Asthma Clinic
  • Baby clinic with health visitor
  • Child Immunisations
  • COPD clinic with spirometry
  • Diabetes Clinic providing insulin initiation
  • Long-Acting Reversible Contraception (LARC - eg IUD or implant)
  • Minor injuries
  • Pharmacy available on all sites
  • Phlebotomy
  • Physiotherapy - provided in house and available on NHS
  • Community Support Team / Virtual Ward

We also offer other services which are not available under the NHS. Please see details of services which we are happy to provide on a private basis together with their associated fee.

Private Fees For Services To Patients

Patient Access Online Services

You are now able to book/cancel appointments and request repeat prescriptions online using the EMIS Patient Access Online system at Staffa Health. You can also request access to view some of your medical record online through the Patient Access Online system.

Click here to download the EMIS Information sheet giving you clear guidance on "Setting up Patient Access Accounts".

First Time Use of Patient Access Online

Go to https://patient.emisaccess.co.uk/Register and follow the log-on instructions.

You will be asked to create an account.

Obtaining your Registration Information

Please note that, for identification and confidentiality purposes, you will need to present in person at the surgery to obtain your PIN.

Please bring 2 forms of identification. This must include some photo-id.

To access the service you will then need to:

1. Come to the surgery to register at Reception

2. You will be given your Emis Access Registration letter

3. This will contain your unique Personal Identification Number (PIN)

4. Which can be used to set up your unique user account, with your own secure password.

You will then be registered, and be able to use our online services

Patient Access now available on a mobile app


Available on iOS and Android.

Available on the android and iOS platforms, the free Patient Access Mobile app will let you

  • book appointments*
  • order repeat prescriptions*
  • securely message the practice*
  • update personal details, e.g. change of address

The app provides greater convenience for our patients who are away from a desktop PC or laptop, with access to a Smartphone. Visit www.patient.co.uk/accessapp to download the app and for further details.

SMS Text Messaging Service

SMS Text Messaging Appointment Reminders

Staffa Health are now sending SMS (text message) confirmation and appointment reminder messages.

Patients who give their consent to receive SMS messages from the surgery receive an SMS message to confirm the appointment details when they book an appointment and an SMS message will be sent 48 hours before the appointment is due reminding them about their appointment.

SMS Reminders are free to receive

The SMS messages are free - there is no charge to the patient receiving the message.

How do I start to receive SMS messages?

If you wish to start receiving the messages please let a member of the surgery staff know next time you contact us and we will record your consent to receive the messages. It will be your responsibility to keep us informed if your mobile number is no longer in use or if you have changed your number.

If you wish to opt out of this service please inform us.

Information for Carers

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Website: www.pohwer.net/in-your-area/where-you-live/derbyshire

Telephone: 0300 200 0084

Email: pohwer@pohwer.net

POhWER

Useful Info

Care.Data

Summary Care Records

Patient Access Online Services

SMS Text Messaging Service

Out of Hours: 111

If you cannot find the the information that you require here, please check "The Practice" section. Failing that, please get in touch with the practice.

Surgeries:

Tibshelf: 01773 309030

Holmewood: 01246 389180

Stonebroom: 01773 309040

Pilsley: 01773 309050

See the Practice Area

Websites:

Useful telephone numbers

NHS Choices Website

Patient.co.uk Information Leaflets

Healthwatch Derby