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Staffa Health Patient Participation Group (PPG)

Our current Patient Participation Group is made up of to 20 members, with an average of 12 members of the group attending each meeting.

The group meets 5 times a year and enables patients’ voice to be heard and acted upon. The Practice has had an established PPG since 2004, which has met regularly during this time and has provided a two-way communication between patients and staff, helping the Practice to improve services to patients.

Newly updated Patient Participation Group constitution

Annual Local Survey Leaflet

 

Sign Up for the Group

Patient Participation Group Sign-up form

 

Staffa Health’s Annual Patient Participation Group Report

A report on some of the activities of the patient group in 2014-15 is available here.

Staffa Health’s Patient Survey 2014

The Patient Participation Group (PPG) discussed and agreed at our September 2013 meeting to rerun the Patient survey that was previously developed by the group in 2011. It was decided that for continuity and comparison of results that the survey should be rerun for a third year.

How was the survey conducted? The survey was conducted from October 2013 to February 2014.

  • The survey was posted on the Practice web site.
  • The survey was available as a leaflet.
  • The survey was posted out to 250 patients on the patient register.
  • This leaflet was present in each surgery and was also available in the local pharmacies.
  • Surveys were offered to patients by clinicians at the end of their appointment
  • Surveys were handed out to patients attending flu clinics
  • At the end of each question people were given the space to write an explanatory note

See the full report for our 2013-14 results.

 

Staffa Health's Patient Survey 2013

The Patient Participation Group (PPG) discussed and agreed at our November 2012 meeting to rerun the Patient survey that was developed by the group last year.

How was the survey conducted?

The survey was conducted during January and February 2013.

  • The survey was posted on the Practice web site.
  • The survey was available as a leaflet.
  • The survey was posted out to 250 patients on the patient register.
  • This leaflet was present in each surgery and was also available in the local pharmacies.
  • Surveys were offered to patients by clinicians at the end of their appointment.

See the report of the survey results.

 

Staffa Health's Patient Survey 2012

Development of the Patient survey was discussed at our Patient Participation Group (PPG) in November 2011. The group discussed the areas they would like to be surveyed and agreed that a wider view of patients should be canvassed. This wider view was canvassed in a Patient Reference Group leaflet which also sought membership for a virtual patient participation group. The results of the survey to identify priorities for questions were discussed by the group in January 2012. The patient survey Questionnaire leaflet was designed with advice from the Derbyshire PCT PPG officer about the selection of validated questions to put into the questionnaire, she attended the above meeting to discuss the survey as well as the future role of the PPG Group. Questions on the selected topics were agreed by the group. These questions were drafted into a leaflet and agreed by the Practice group before printing and circulation.

How was the survey conducted?

The survey was conducted during February 2012. The practice took multiple approach with the survey In all 4 surgeries there was opportunity for patients to use a computer to answer the survey electronically. This was a hand held tablet in 2 sites and a free standing device in the other 2 surgeries.

The survey was posted on the Practice web site. The survey was available as a leaflet. This leaflet was present in each surgery and was also available in the local pharmacies. Members of our PPG distributed the survey in their local community. Surveys were offered to patients by clinicians at the end of their appointment. See the report of the survey results.

The results of the survey were discussed with the Patient Group on 8th March 2012. The PPG reviewed the charts and patient comments and agreed on an action plan of areas for improvement.

 

Meetings 2010 - 2011

Since the last AGM in June 2010 we planned four meetings, in October, December, March and May.

We continued with the format of updating patient group on services in the practice which allows our members to be aware of service developments and change.

In October 2010 Theresa Goldsmith community matron updated the group on the Virtual Ward service which is a project supporting patients to be cared for at home in preference to hospital where this is the best option for them. We also discussed the issue of patients failing to attend for appointments and showed the new DNA information boards which are displayed in each surgery. The changes to the NHS were discussed in the form of the new white paper Equality and Excellence Liberating the NHS.

In December the meeting was cancelled due to the prolonged heavy snow fall which interrupted our services for several days.

In March we had a presentation from Wendy Sunney on the development of GP consortiums in Derbyshire and the possible effect on GP service. The Holmewood survey initial report was discussed and we discussed patient records and how they are maintained in Practice.

Our final meeting for the year in May welcomed Danny Connor Podiatry manager to discuss changes to the podiatry service provision and the Patients then joined the practice PHCT meeting to hear the results of the Holmewood Patient Survey.

 

Issues discussed and Patient Initiatives

Web site

Our Web site has been updated and modernised to be more interactive for patients. It is now possible to order prescriptions on line NHS Choices Web Site is also updated by the Practice and we have received positive and negative comment from patients through this link which we have responded to.

Patient Newsletters

Our newsletter keeps patients up to date, feeding back changes to our service, staff news along with topical health information and messages. This will also be available on our web site and the next edition due in the summer will be circulated via local post offices and by some of the patient group willing to circulate amongst their local contacts.

Staff Photographs

Our staff photograph board and surgery signs have been updated to reflect our staff changes. Patient find these very helpful in identifying clinicians.

Patient Self Help

Following the success of the self monitoring blood pressure machines the Practice purchased body mass index monitors. These machines will support our weight management programs and have been very successful helping us to keep a record of patient's general fitness and allowing them to monitor their own progress with weight maintenance between clinical visits.

Changes to the NHS

Following the general Election and change of Government new proposals for NHS have been published. This will result in a major change in how services are planned and organised for the future. The good news is that there is a key role for patients in informing the development and provision of services so a strengthened role for the group. Part of our plans for next year will be to think of ways to involve more people in informing and supporting the practice.

Service Funding

The group has been informed about the changes to funding for the GP practices in Derbyshire moving towards a more equitable formula. In addition because of efficiency savings to be made in the service we have highlighted to the group the changes and reduction is services that will be implemented over the coming year.

Conclusion

The last year has seen some change in the Patient Focus Group and in the NHS in General. Our program of meetings was disrupted by the inclement weather during the winter however we have been able to meet in the Spring time and the group have helped in thinking about how the new approach to the NHS will benefit our patent population. The main aim being to ensure we continue to be innovative and support people in accessing excellent services. In the coming year we will continue to engage with our population as our service is delivered for the benefit of people living locally promoting good health and care where needed.

We are always keen to encourage new members and develop greater opportunities for patient participation in our changing and developing practice, we would particularly appreciate interest from a parent with young children and teenagers.

If you are interested in joining the group please ask at your local surgery