Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- if it is an emergency please telephone us 01773 309030 (option 1) or phone 999
- Urgent appointments – use the new online consultation
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- Non-urgent medical advice in the next 7 days – using the online consultation
- Non-clinical help (e.g. change of personal details, Med 3 fit to work notes, death certificates etc.) – using the online consultation
- Routine appointments (in next 7-28 days) – Telephone 01773 309030 (option 2)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Managing Appointments Online
All patients are able to register with our Online Patient Access system or the NHS App which allows you to book and change appointments online. You can also use these systems to order repeat medications and view your medical records. To register for our online booking system please click here.
Appointment Reminders / Text Service
We send SMS (text message) appointment confirmation and reminder messages. The SMS messages are free – there is no charge to receive them. Please ensure that you keep us informed if your mobile number is no longer in use or if you have changed your number. If you do not wish to receive the SMS messages please inform us.
Patients Who Do Not Attend
On your next visit to the practice you will find a notice displayed in the waiting room showing the number of wasted appointments last week across our four Surgeries. There is always a tremendous demand for appointments so it is disappointing when patients fail to turn up. The situation is monitored closely and, where a pattern is developing, patients are contacted to discuss the situation and to point out that it is not something which can continue. Wherever possible, we will work with the patient to try to overcome whatever is causing the difficulty but if the pattern continues, the patient may be removed from the Practice list.
Cancelling or changing an appointment
Please let us know as soon as possible if you no longer require an appointment so that we can offer it to another patient who may need it.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – using the online consultation
- phone us on 01773 309030, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Regrettably, we are only able to offer appointments at home for patients who are housebound. This conforms with NHS policy for home visits. Generally speaking, the home environment is less suitable than the surgery for carrying out examinations and making diagnoses.
Home visit requests should be made before 11am if possible.
From February 2018 the majority of our home visits will be conducted by Nurse Clinicians who are fully trained and experienced in this area. There will be a GP available to support the nurses at all times.